Since about March, maybe a little later, we’ve been busy helping clients convert their in-person training to either remote instructor-led training or self-contained web-based training. It’s a challenge because it seems simple on the surface, and it may actually be simple…but based on our observations, it is apparently easy to get wrong.   First of all, if you are thinking about this now, you are probably too late and probably […]

Intro In the previous post about testing we discussed the importance of testing the output rather than the process wherever possible. And the importance of understanding the real performance you want to test, rather than simply counting something that is easy to count or track. This post will provide a model that can be used […]

We have designed and developed a lot of training since 2002 (when the company was started) or since 1984 (when Pete started in the business). Much of it was instructor-led, sometimes for professional instructors and other times for delivery by subject matter experts, leaders, coaches, and supervisors. Lately, much of it has been eLearning using […]

One consistent challenge in many of our projects is finding a subject matter expert, or “SME.” Especially when we are involved in emerging areas of work (such as new products or change initiatives) because, in these situations, there really is no one who has “done the job in the field”…there is no SME. This can […]

In the previous issue, we teed up the idea that all graphics (or any content) on the web are not necessarily fair game for re-use. There are a number of myths about which and when graphics can be used, many of which fall under the heading of “public domain.” First of all, we are not […]