Our core competency is clarifying complex or unclear work and information, converting that to know-how, and then transferring capability to selected employees. Our services include
Understanding the work is central to improving performance. The work includes the output(s), key tasks, supporting capabilities, and tools. And what goes wrong...typical errors, difficulties, obstacles to performance. We start most projects by looking at the work process to ensure our solution will fit or improves performance on-the-job. We typically facilitate an in-person or web-meeting to
Ensure that the capabilities your organization needs to compete are available in the workplace. Manage the "supply chain" for those capabilities.
References and tools reduce training and coaching by building expertise into the work environment.
We build physical and virtual references and tools that fit the work tasks and are easy to navigate, formatted for rapid use, and accurate.
Learning only matters when it is used to do something. We find the shortest (and most reliable) path to capability.
Effective learning doesn't depend on the latest technology. The key to effective learning is a sound instructional process involving content, examples, and application practice followed by feedback and verified through testing.
It isn't always enough to train people and then assume they can perform. You may need to observe them "putting the whole thing together" on the job.
Qualification instruments are a tool for supervisors to observe and document capability consistently and fairly. These tools can also help employees understand what is most critical about their performance. These tools define what is expected and if expectations are met.
We often create projects to address specific business needs.
We have worked with companies to
We can create a project to help you meet an end goal, such as reducing the learning/training time or meeting regulatory requirements.